Our Commitment to Customer Service
We want all our customers to be completely satisfied. If there’s anything we can do to improve your experience with us then please let us know.
If you’ve been a customer for some time you might feel a bit awkward giving us bad news but please don’t. Good, bad or ugly, we’d like to hear it, because we’d rather have the chance to put things right than lose you as a customer.
If you have ideas about how we could change or add to what we do - please tell us those too.
And unlike some companies that ask for feedback but never seem to do anything about it, we’re committed to taking notice of everything we receive. When you submit feedback, it goes into our tracking system which helps us all to learn from it and act on it.
A note on our complaints process: contact from a customer is considered a complaint where dissatisfaction with the services provided by Analytica is expressed. Any complaints identified by Analytica will be acknowledged, investigated and responded to without delay. Where changes are required they will be implemented and documented.
7am - 5pm weekdays